Optus failures show telco must have its license reviewed
Optus failures show telco must have its license reviewed | Australian Greens Skip to main content Search Get Involved Join Donate Our plan Tax the 1% Tackle the cost of living Healthcare for all Fix the housing crisis Strong climate action Policy principles & aims Our team Federal MPs State/territory MPs Officeholders Media releases Take action Volunteer Donate Issues & campaigns Events Greens Shop Leave a bequest Our movement About the Greens Become a member Jobs Green Magazine All news Get Involved Join Donate Search Our plan Toggle Tax the 1% Tackle the cost of living Healthcare for all Fix the housing crisis Strong climate action Policy principles & aims Our team Toggle Federal MPs State/territory MPs Officeholders Media releases Take action Toggle Volunteer Donate Issues & campaigns Events Greens Shop Leave a bequest Our movement Toggle About the Greens Become a member Jobs Green Magazine All news Optus failures show telco must have its license reviewed 2025-12-18 Quotes attributable to Senator Sarah Hanson-Young, Greens spokesperson for communications and Chair of the Senate Inquiry into Triple 0 service outage: “This is a damning report of the culture within Optus, their contractor Nokia and the entire Triple 0 system.
It is deeply concerning to see laid bare how many mistakes were made along the way and how Optus did not have the processes in place to manage such a failure. “Optus’ failures were systematic and widespread. Optus failed at every step - they failed to keep their customers safe and failed to ensure the public and government were informed.
The company prioritised its own interests over the needs and concerns of its customers and stakeholders. “For too long, Optus has put profits ahead of safety and its customers. The company must face serious consequences for its failure.
“The Government must now review Optus' licence and licence conditions. Going soft on the telco is not an option. “The Government must lead an urgent review into the camp-on provisions that also failed in this incident.
It is simply not good enough to have calls taking 40-60 seconds to connect and this needs urgent action. “The Triple 0 system is clearly not fit for purpose and requires a serious overhaul, to ensure it both works and is trusted by all Australians. Big telcos like Optus view the delivery of emergency service calls as a chore, not as an essential service.
“The ACMA has failed to hold these big companies to account. It’s an open secret that ACMA is a light touch on industry, putting public safety at risk. It’s time for a root and branch review and new leadership of the regulator.
“Optus and Singtel representatives will be called back before the Senate inquiry early 2026.” Facebook for the Australian Greens YouTube for the Australian Greens X for the Australian Greens Instagram for the Australian Greens Bluesky for the Australian Greens Privacy Members website Your safety Contact us Our plan Tax the 1% Tackle the cost of living Healthcare for all Fix the housing crisis Strong climate action In your language 2025 policy platform Policy principles & aims Our team Federal MPs State/territory MPs Officeholders Federal portfolios Federal media releases Take action Volunteer Donate Issues & campaigns Upcoming events Greens Shop Leave a bequest Green Magazine All news Our movement About the Greens Become a member Jobs Members website State/territory parties Contact us The Greens acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture.
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