Transparency for telco consumers starts today

Australians now have better and more detailed information about their mobile service and coverage through new rules put in place by the Albanese Government. The changes mean telcos must publish clearer, up-to-date mobile coverage maps that are consistent across the industry. Information must be presented in a clear and accessible format, enabling consumers to easily compare coverage between providers.

Improved coverage maps make it easier to understand what coverage people can expect in their location – and where they should be able to make a Triple Zero call if needed. Complementing this is a second industry standard requiring telecommunications carriers to publish standardised information about outages. This change will ensure customers have clear visibility of network outages and will help them make informed decisions about the telecommunications services they use.

The standards were made by the Australian Communications and Media Authority (ACMA) following a direction from the Minister for Communications, Anika Wells. The measures are part of the Albanese Government’s work to ensure telecommunications services deliver for Australians, including our priority work to strengthen Triple Zero and the National Audit of Mobile Coverage.

Quotes attributable to Minister for Communications Anika Wells: “The Albanese Government is making sure Australian consumers have the information they need to make choices about the mobile services they rely on. “These changes mean consumers will be able to more easily compare coverage and performance between providers and choose the service that works for them.

“Our priority is keeping all Australians safe and informed. These standards will improve transparency about coverage and empower choice.”