Statement - 2025 Optus Triple Zero Service Outage - Court proceedings launched

I welcome the action being taken by the independent regulator, the Australian Communications and Media Authority, in the Federal Court. These are serious alleged failures by Optus. ACMA alleges that during the September 18, 2025 outage, Optus breached two separate legal obligations on 1,005 occasions in that it failed to: give end-users who made emergency calls using an emergency telephone service supplied by Optus Mobile access to the emergency call service, and ensure that those emergency calls were carried to the relevant termination point.

Australians rightly expect to reach Triple Zero when they need it most, and telcos are legally obligated to ensure that connection occurs. As the matter is now before the court, I will not be making further comment at this time.