QUESTIONS WITHOUT NOTICE

Senator GALLAGHER (Australian Capital Territory—Minister for Finance, Minister for the Public Service, Minister for Women, Minister for Government Services and Manager of Government Business in the Senate) (14:44): I thank Senator Payman for the supplementary. Some months ago, last year, work started on a whole range of unfair trading practices and were considered by the consultation paper.

I'm not sure if Senator Payman has seen that, but that covered subscriptions, as I mentioned. It covered the fact of mandating that consumers have an online account, requiring them to provide unnecessary personal information in order to make a purchase, making it difficult to access customer support to raise a complaint or problem and subscription cancellation—a range of areas.

These are all areas the government has done work on. If the stakeholders are raising this with Senator Payman, I have no doubt they've raised it through the government's process which occurred several months ago. As I said, these areas are being pursued now through a regulatory impact analysis and with work with the states and territories where we have an intergovernmental agreement for Australian consumer laws.

(Time expired) The PRESIDENT: Senator Payman, second supplementary?